Eliminating Waiting Time Anxiety, Increasing Customer Satisfaction and Repeat Customer Rates Waiting time display system "-Machikaku-" Official release at last!

Syare Corporation (Location: Naniwa-ku, Osaka; CEO: Koichi Kanemoto), an information distribution support and system provider, will officially release a waiting time display system "Machikaku" for all types of businesses, including pharmacies, hospitals, beauty salons, and small stores without waiting rooms such as takoyaki shops and dry cleaning stores. We will officially release the waiting time display system "-Machikaku-" on October 29, 2025 (Wednesday).

Waiting time display system "-Machikaku-" URL: https://rxwaittime.com/

Waiting time display system "-Machikaku-" HP

Background

In the waiting rooms of dispensing pharmacies, we have seen many complaints about the back and forth order of calls. In order to solve this problem, we have adopted a simple design in which the only information provided to customers is the waiting time. In addition, even in small stores without waiting rooms, if customers who have once obtained the 2D code can check the congestion status on their smartphones before coming to the store, this will lead to an increase in the repeat customer rate and dispersion of peak times. Thus, the waiting time display system "-Machikaku-" was created as a mechanism to solve problems, provide added value, and enhance customer satisfaction, and is completely free of charge and can be easily introduced by anyone.

Service Features

Completely free of charge, only 5 minutes to install

All basic functions are permanently free of charge, and can be implemented in only 5 minutes by registering on the web page and setting the number of people on the waiting list and the time required per person. No technical knowledge is required, and the system can be easily operated from a PC or smartphone.

*Confirm congestion status before customers arrive at the store with a 2D code

Customers can check the current waiting time in real time by scanning the 2D code placed in the store with their smartphones. Once a customer has obtained the 2D code, he/she can check the congestion status from home or while away from the store before coming to the store next time. This enables customers to optimize the timing of their visits and improve the repeat customer ratio.

*Improve customer satisfaction even in stores without waiting rooms

Although the conventional image of this system is that of a pharmacy or hospital with long waiting time, the function to check congestion in advance will contribute to customer satisfaction and repeat customer rate at stores without waiting rooms or with short waiting time, such as takoyaki shops, dry cleaners, boxed lunch shops, and local supermarkets. It can also be expected to disperse peak hours.

*Security and privacy considerations

Only the waiting time is displayed on the screen for customers, and the number of people waiting is hidden to ensure privacy. In addition, a fixed access code is issued for each store, and a secure multi-tenant design is adopted so that data from other stores cannot be accessed at all.

How to use the system

1. register for free from the web page ( https://rxwaittime.com/ ) (register a store name, e-mail address, and password)

2. Log in to the management screen and set the current number of people on the waiting list and the time required per person. 3.

3. display the URL for the waiting time on a TV or PC monitor in the waiting room (if necessary)

4. place 2D codes in the storefront (two formats are available, one for printing and the other for monitor display)

5. customers can read the 2D code and check the waiting time on their smartphones

6. Customers can check the congestion status at any time before coming to the store or after the next visit using the saved URL.

Outline of Service

Service name: Waiting time display system "-Machikaku-"

Operation start date: October 29, 2025 (Wed.) 10:00 -

Operating hours: 24 hours

Fee : Free of charge

Application Method ： Register on the web page

URL ： https://rxwaittime.com/

Company Profile

Company name : Syare Corporation

Representative: Koichi Kanemoto, Representative Director

Location: K2 Building 4F, 1-18-8 Nambanaka, Naniwa-ku, Osaka, 556-0011, Japan

Establishment : September 1999

Business description: Information distribution support, system provision, inbound-related business

Capital ： 10 million yen

URL ： https://osyare.biz/