41.46% of osteopathic clinics and acupuncture clinics facing problems with LINE operations do not feel that their official LINE accounts are effective. Linked with EPARK Osteoporosis/Acupuncture & Moxibustion, LINE Reservation System "L-Shiki Reservation Path" linked to EPARK

Inazo Corporation (Chuo-ku, Tokyo; CEO: Kenji Omori), an IT solutions provider and DX consulting firm for enterprise companies, has announced the release of a new system, "L-Shiki Reservation Path," linked to official LINE accounts, in cooperation with iFlag Corporation (Minato-ku, Tokyo; President: Hiroyuki Sono), which offers the reservation and customer attraction support system "EPARK Skeletal and Acupuncture" for osteopathic clinics and acupuncture clinics. (Minato-ku, Tokyo; President: Hiroyuki Sono), which provides a reservation and customer attraction support system for osteopathic clinics and acupuncture clinics, and announced a new system "L-Shiki Reservation Path" linked with official LINE accounts.

The introduction of this system will help osteopathic clinics and acupuncture clinics manage reservations and attract more customers, improving operational efficiency and promoting the acquisition of repeat customers.

L-Shiki Reservation Way, a LINE-specific marketing support tool

https://l-shiki-yoyakudou.inazou.jp/

EPARK Appointment and Acupuncture Clinic x LINE Extension

L-Shiki Reservation Service Introduction

Challenges and Market Conditions for Official LINE Accounts

According to a survey conducted by iFlag Corporation, the use of official LINE accounts by osteopathic clinics and acupuncture clinics has become common due to the spread of online reservation systems. However, there are many operational issues, and many facilities are unable to attract a sufficient number of customers.

Survey ： iFlag Corporation

Period ： May 9-16, 2025

Method ：E-mail distribution

Subjects ： EPARK Osteoporosis and Acupuncture contracted facilities

Number of target facilities : 42 facilities

- About 80.49% of facilities have official LINE accounts

Approximately 80.49% of the facilities have an official LINE account.

- However, 41.46% of the respondents answered "No" to the question asking if they are managing their official LINE accounts well.

However, 41.46% of respondents answered "No" to the question asking if they are managing their official LINE accounts well.

The main reasons for not feeling the operation or effectiveness of the accounts were

- 30.23% felt that the number of friends was sluggish, and 18.60% felt that there was a lack of merit in adding new friends.

30.23% felt that the number of friends was sluggish, and 18.60% felt that there was a lack of merit in adding new friends.

In addition, the following features were also highlighted that would be nice to have in an official LINE account.

- Image creation function 28.84% Diagnosis ticket function and inflow route analysis were tied at 25%.

Image creation function 28.84% Medical examination ticket function and analysis of incoming routes were tied at 25%.

In response to these results, the "L-Shiki Reservation Path," a reservation system linked to LINE, was developed to solve the operational issues faced by facilities.

Value provided by "L-Style Reservation Path

L-Style Reservation Way" is a reservation system linked to LINE, developed for the purpose of promoting DX at osteopathic clinics and acupuncture clinics. This system streamlines facility reservations and customer attraction, reduces operational burdens, and strengthens measures to acquire repeat customers.

1. to increase the number of friends, the official LINE account is converted into an electronic medical certificate

- Automatic distribution of availability status (appealing for available reservation slots in real time)

Automatic distribution of availability status (appealing for available reservation slots in real time)

- Electronic consultation tickets (prevent loss of consultation tickets, improve efficiency of reception)

Electronic consultation tickets (prevent loss of consultation tickets, improve efficiency of reception)

- 1-on-1 chat function (quick customer response)

1-on-1 chat function (quick customer response)

- Easy image creation tool (simplifies creation of rich menus and coupons)

Easy image creation tool (simplifies creation of rich menus and coupons) 2.

Reduction of LINE block rate

- Segmented distribution (targeted information provision)

Segmented distribution (information provision tailored to the target audience)

- Step distribution (continuous repeaters)

Step distribution (continuous repeater policy)

- Google Word of Mouth (increase trust in the treatment center, increase visits)

Google Word of Mouth (improve trust in treatment centers and increase the number of visits)

Data analysis and operational efficiency

- 2D barcode inflow route analysis (formulate effective sales promotion strategies)

2D barcode inflow route analysis (formulate effective sales promotion strategies)

- Reservation portal linkage (integrated management of different reservation systems)* Separate, paid option

Reservation portal linkage (integrated management of different reservation systems)* Separate, paid option

- Store and account management (integrated operation of multiple stores)

Store and account management (integrated operation of multiple stores)

- Dashboard function (visualization and analysis of visit data)

Dashboard function (visualization and analysis of clinic visit data)

Transformation of the osteopathic clinic and acupuncture clinic industry through DX

While the introduction of reservation systems is progressing in the osteopathic clinic and acupuncture and moxibustion clinic industry, the proper operation of official LINE accounts has become an issue. The introduction of "L-Shiki Reservation Road" will help improve the profitability of facilities by both retaining existing customers and attracting new customers. This system will contribute to the promotion of DX in the industry as a new approach that simultaneously improves operational efficiency and strengthens customer engagement.

The system will continue to evolve as a system that supports the business growth of osteopathic clinics and acupuncture and moxibustion clinics by further expanding its functions.

About Inazo Co.

＜19 years of IT solution business experience and DX consulting experience

Inazo Corporation has been providing IT solutions and DX consulting services mainly to enterprise companies for 19 years since its establishment, and has a track record of providing comprehensive support for DX promotion, from strategy formulation to system development and operational support. With this background, we have accumulated the know-how to optimize the digital utilization of enterprises, and solving issues in LINE operation is one of our areas of expertise.

<Technical capabilities and business understanding based on more than 600 contracted development projects

We have been involved in more than 600 contracted development projects to date, and have cultivated the technical capabilities to handle business processes in a variety of industries. We are particularly strong in the design and development of web systems, and are also capable of designing infrastructures that meet security standards and optimizing work flows. These development capabilities are utilized in the construction of business support solutions utilizing LINE.

＜Creation of the proprietary product "C-STIMATO", a 0 to 1 solution

Inazo Corporation has developed unique products to support business efficiency, such as "C-STIMATO," a next-generation receptionist system that meets the security level of enterprise companies. With a viewpoint of optimizing corporate business operations, the company has knowledge that can be applied to the development of reservation and customer attraction support solutions utilizing LINE.

About i-Flag Corporation

(1) 30 years in business and an industry-leading track record of over 70,000 website productions.

(2) We support small and medium-sized enterprises, small businesses, and storefront businesses nationwide in solving issues in the areas of customer attraction and sales promotion, and provide a full range of services from website production to operation. In particular, our accumulated know-how and on-site support capabilities are our strengths, with a cumulative track record of over 70,000 website productions and over 20,000 companies supported by our web operations.

With its collaboration with the EPARK Group in the background, the company is also highly regarded for its strong sales and support capabilities.

(2) Responding to the needs of all types of industries in all areas with our own brand, "EPRESS Series

We offer "EPRESS DESIGN (website production service: https://www.epress-iflag.jp/ )," "EPRESS MEO (Google Maps search engine optimization: https://www.epress-meo.com/ )," and "EPRESS SNS (social networking service). and "EPRESS SNS (Instagram operation support service: https://epress-sns.com/ )" have received high acclaim, especially from businesses that visit stores and community-based businesses.

These services have been introduced by more than 23,000 companies in total, and can be deployed regardless of industry or type of business, thanks to their template-based operation and effectiveness measurement mechanisms. The simplicity and low hurdles to introduction make them suitable for package proposals with other companies' services or OEM collaboration.

(3) Creating services that continue to evolve based on AI and customer feedback

Over the past 30 years, iFlag has provided web support to a cumulative total of more than 20,000 small and medium enterprises and retail businesses. Through this experience, we have cultivated the ability to go beyond mere production and implementation, and to listen to the "voices of the field" and make improvements over time. Our services have continuously evolved based on the feedback we have received from our customers' day-to-day operations. In the future, we will combine our accumulated know-how and customer feedback with AI technology to provide more optimal proposals, operational support, and automation.

We will continue to evolve and take on challenges so that we can become a leader in this industry, while always providing services that are "easy to use" and "deliver results" from the user's point of view.

- L-Shiki Reservation Service Introduction Site

L-Shiki Reservation Service Introduction Site

L-Style Reservation Service: A LINE-Specific Marketing Support Tool

https://l-shiki-yoyakudou.inazou.jp/